Overview

Our refund and return policy lasts 30 days. During this time we will work with you to ensure that your modem and system is set up correctly and, if necessary, provide a new line at no cost to you.

If 30 days have passed since your purchase and we cannot resolve your connectivity issues, we can’t offer you a full refund but will charge a 15% restocking fee.

To be eligible for a return, your modem must not have any damage and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sovereign@sovereignwireless.com

Exchanges

We only replace items if they are defective or damaged and you are our customer.

Shipping returns

To return your product, please contact us to receive a shipping address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at sovereign@sovereignwireless.com or 830-484-8978 for questions related to refunds and returns.